Sunday, March 11, 2007

The balance of product quality and warranty

Today Dell agreed to change the motherboard for my laptop after I complained that my laptop sometime automatically turn off when I use battary only. I also change the touch pad last year due its insensitivity.

Almost 2 years ago, I buy this 600m with half price. In order to do that, I need to find a configuration above 1500. Maybe unlike other people, I only choose to increase meory then I select 4 year at home warranty, since I cannot trust dell's quality 100%. And I don't like play game and don't do computation in my laptop. I think this laptop can still be used until my graduation if there is no big problem. Now this decision is rewarded.

But why dell cannot improve its production quality when he knows this product has 4 year warranty. I remember it cost about 250$ to increase from 1 year to 4 year warranty. But the change of motherboard is not that cheap. Consider anther 2 years to go, dell may lost money in my laptop heavily.

Companies like dell which has the information of customer order before its production, should be able to determine the suitable quality for its product based on warranty duration.

1 comment:

Anonymous said...

hehe, nothing about dell. just wanna thank you for accompanying me to my workplace everyday for the first month. it's really sweet.

then i just realized you did a lot of writing here, why you not write to me once in a while just as you did before? that would be even sweeter.