http://www.eyewitnessnewstv.com/Global/story.asp?S=6312644
On time performance becomes worse
On-time performance, the report said, worsened last year, with 75.5 percent of
flights arriving on time, compared with 77.3 percent in 2005. JetBlue Airways
took a hit in February, when passengers on 10 planes spent from five hours to 10
1/2 hours sitting on runways at John F. Kennedy International Airport in New
York because of icy weather and gate congestion. It took days for the airline to
recover from the February storm and resume normal operations. It led JetBlue to
establish a customer bill of rights promising vouchers to passengers who
experience delays.
Deny rate (maybe more and more RM is adopted)
The study found an increase in the number of passengers bumped or denied
boarding because of oversold flights -- 1.01 denied boardings per 10,000
passengers last year, compared with 0.89 per 10,000 in 2005. JetBlue had the
lowest rate of bumped passengers; Atlantic Southeast the highest.
2 comments:
I just suspect that too much research has been done on airline industry. In OM/OR area, the novelty of the problem often weights more than the methodology in terms of publication.
someone somehow needs to save this industry
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